Welcome to the Fundamentals of Customer Engagement Programme. This is a customised certification that is designed for persons who are desirous of developing the
knowledge, skills and attitudes necessary to conduct inbound and
outbound customer engagement in a customer engagement environment. This
includes: applying language and communication skills, communicating
effectively in a customer engagement centre, working effectively with
customers and others, developing keyboarding skills and operating a
personal computer. The programme provides broad-based preparation for
employment, enhanced employability and higher earning potential. It also
provides a basis for matriculation and articulation.
- Teacher: Andre Campbell
- Teacher: Jahvone Dunkley
- Teacher: Cleona Duval
- Teacher: Tashauna Ebanks
- Teacher: Darren Forsythe
- Teacher: Denesha Frazer
- Teacher: Dennesha Frazer
- Teacher: Fitzgerald Frazer
- Teacher: Shelly-Ann Gilzene
- Teacher: Lonnette Gordon
- Teacher: Hilloraine Henry-Carroll
- Teacher: Winston Heron
- Teacher: Marlene Lawrence-Grant
- Teacher: Shackeria Morgan
- Teacher: Marcia Nembhard
- Teacher: Humes Patrick
- Teacher: Anveth Ramdeen
- Teacher: Nadene Richards
- Teacher: Rohan Wishart