Welcome to the Northwest Region Assessment Platform. This platform is intended for delivery of  assessment only.

Micro Entrepreneur Job Certificate Assessment (NW)

Welcome to the Micro  Entrepreneur Job Certificate Programme. This is a Job Qualification that was drawn from the Business Administration Level 2 NVQJ certification. It is designed for persons who are desirous of developing the knowledge, skills and attitudes necessary to operate as a micro entrepreneur as well as persons who are working and already have the requisite knowledge, skills and attitudes in the area and are desirous of obtaining certification.

Cashier (Job Certificate)

Welcome to the Cashier Programme.  This is a Job Qualification that was drawn from the Customer Service Level 2 NVQJ certification. It is designed for persons who are desirous of developing the knowledge, skills and attitudes necessary to work as a cashier as well as persons who are working as cashiers and already have the requisite knowledge, skills and attitudes in the area and are desirous of obtaining certification

Customer Care Representative Job Certification Assessment (NW)

Customer Engagement Associate (Job Certificate)

Welcome to the Customer Engagement Associate Programme.  This is a Job Qualification that was drawn from the Customer Engagement Operations Level 1 NVQJ certification. It is designed for persons who are desirous of developing the knowledge, skills and attitudes necessary to work in a customer engagement environment as well as persons who are working and already have the requisite knowledge, skills and attitudes in the area and are desirous of obtaining certification.

Customer Service Supervisor (Job Certificate) (NW)

Welcome to the Customer Service Supervisor Programme.  This is a Job Qualification that was drawn from the Supervisory Management Level 3 NVQJ certification. It is designed for persons who are desirous of developing the knowledge, skills and attitudes necessary to work as supervisors in a customer service environment as well as persons who are working as supervisors and already have the requisite knowledge, skills and attitudes in the area and are desirous of obtaining certification.

Document Imaging Technician (Job Certificate)

Welcome to the Document Imaging Technician Programme.  This is a Job Qualification that was drawn from the Digitizing Services Level 1 NVQJ certification. It is designed for persons who are desirous of developing the knowledge, skills and attitudes necessary to work in an electronic records management environment as well as persons who are working and already have the requisite knowledge, skills and attitudes in the area and are desirous of obtaining certification.

Fundamentals of Customer Engagement Assessment Northwest

Welcome to the Fundamentals of Customer Engagement Programme.  This is a customised certification that is designed for persons who are desirous of developing the knowledge, skills and attitudes necessary to conduct inbound and outbound customer engagement in a customer engagement environment. This includes: applying language and communication skills, communicating effectively in a customer engagement centre, working effectively with customers and others, developing keyboarding skills and operating a personal computer. The programme provides broad-based preparation for employment, enhanced employability and higher earning potential. It also provides a basis for matriculation and articulation.

Quality Analyst (Job Certificate)

Welcome to the Quality Analyst Programme.  This is a Job Qualification that was drawn from the Customer Engagement Operations Level 3 NVQJ certification. It is designed for persons who are desirous of developing the knowledge, skills and attitudes necessary to work in a customer engagement environment as well as persons who are working and already have the requisite knowledge, skills and attitudes in the area and are desirous of obtaining certification

Technical Support Professional (Job Certification)

Welcome to the Technical Support Professional Programme.  This is a Job Qualification that was drawn from the Customer Engagement Operations Level 2 NVQJ certification. It is designed for persons who are desirous of developing the knowledge, skills and attitudes necessary to work in a customer engagement environment as well as persons who are working and already have the requisite knowledge, skills and attitudes in the area and are desirous of obtaining certification.